Dr. Fred J. DeMicco, Professor, University of Delaware

"University of Delaware Paul Wise Professor Sullivan brings his field tested restaurant experiences to life in the classroom on delivering winning hospitality and service. He lectures from experience, providing vivid and humorous examples to support his facts on customer service and MYOB- "minding your own business- to insure profits. His message is focused on customers- both internal (employees and managers); and external- getting the customer to come back again and again! Students are provided strategies to use on the front line , backed up by facts, figures and real world examples. Jim Sullivan is a must for your campus or company hospitality program - as we strive to get our students and graduates to be guest-focused to build company profits and a winning tradition."  

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