The Art of the Power Shift
How to Plan It, Lead It, Make It Pay

© 2010 Sullivision.com

As our industry grows more complex and foodservice operations expand and proliferate, there’s an ever-increasing need to show managers how to realistically lead, rather than merely “manage”, the complex skills of people, performance and profitability within the framework of the typical 10 hour foodservice or hotel Shift. 

This program will teach Unit Managers (and Multi-Unit Managers) the why, what and how of revenue-generating shift leadership in an increasingly competitive marketplace. The program content is based on detailed brand new research with hundreds of high-performing Operators and Managers who shared their best practices relative to planning and executing the revenue-driven, service-energizing and team-building shift. The program will combine lecture, video, discussion and shift “case studies” to measurably improve performance of both your new and “veteran” managers. This presentation is guaranteed—in writing--to increase sales, reduce costs, and measurably improve service.

Target Audience: General Managers, Assistant Managers, Shift Leaders, Multi-Unit Managers, Executives, Owners, Franchisees at QSR, Casual, Family, Fine Dining, or Contract Foodservice 

Format: This presentation can be delivered in 90 Minute, 2 Hour, Half-Day, or Full-Day formats 

Takeaways: 

Team will leave the session with the following skills (or reinforcement of these skills):

• Service, Selling, Cost Control: we’ll learn how to measurably improve service delivery, lower costs and increase incremental sales a minimum of 1% to 3%

• We’ll detail EXACTLY what the best managers do BEFORE, DURING and AFTER a busy shift

• Goal-Setting: how to peg period goals to shift execution and objectives

• The Rush: we’ll detail how to prevent fires and stay in control, rather than in the “weeds”

• Shift Architecture: Understand the characteristics and consequences of a bad shift versus an ideal shift and the role leadership plays in its execution

• Experience Shaping: How to teach your team to think and execute with the mindset of an owner and the focus of a guest.

• Best Practices: we’ll review the right and wrong ways to capture and share relevant shift information with other managers and owners

• Execution: ideas are easy, execution is hard. This program will detail a specific roadmap for the next 14, 30, and 90 days to implement and use the ideas we learn (and share) in this dynamic presentation.