Customer Service/Contact Information/Privacy & Security

Customer Service

Customer satisfaction is our number one priority at Repeat customers are our lifeblood so we back all of our products with a 100% money-back guarantee if you’re not completely satisfied. Always have. Always will.

All products from our training catalog are shipped via UPS Ground in the USA and Canada. The US Postal Service is our preferred shipping partner for orders to the UK, Europe, Asia, South America and Africa.

Products are normally shipped within 24 hours of ordering every Monday through Friday from our USA distribution center located in the Midwest. US orders are usually delivered within 5 business days. Canadian orders, within 7 business days. Anything involving an ocean between you and our Chicago warehouse, please allow 14 business days.

If you have a question about our products or services, or a problem with an order or shipping just email us at

Privacy & Security

We doggedly preserve your privacy. We never ever share, sell, rent, or lease our customer’s contact information with anyone ever. has served and sold products to over 150,000 customers safely and securely through our website since 2004. We use the world’s largest, safest, most trusted and most secure online payment system—PayPal—for our online transactions. This means that no one here sees your credit card information, so you’re always assured of safer, more secure and worry-free transactions at our website.

Seminars & Consulting

If you’d like more information about our customized seminars, keynotes or workshops click on the “Workshops” tab at the top of the page for more insight on our most popular topics. Our Consulting Services are limited to helping foodservice or retail brands who already have a minimum of 50 Units in operation. If you’re interested in how our team’s insight, systems and resources can help you grow, please contact us at