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    • Fundamentals: The 9 Ways to Be Brilliant at the Basics Book

      Used in over 100,000 businesses worldwide, this best-selling
      Quick Overview

      Used in over 100,000 businesses worldwide, this 200 page hardcover book shares over 250 best practices from hundreds of successful brands related to Focus, Change, Building Strong Teams, Improving Service, Raising  Sales, Reducing Costs, Training, Marketing, Leadership and Execution. THE perfect resource for both new or veteran leaders in the foodservice or retail industries. Used in over 100,000 businesses worldwide, this best-selling hardcover book is the ideal teaching tool for both new managers and veteran leaders. Companies that use Fundamentals include Applebee’s, McDonald’s, Taco Bell, Buffalo Wild Wings, Pizza Hut, Target, Supercuts, Jiffy Lube, Chili’s, Subway, wagamama, Welcome Break, Pret a Manger, JD Wetherspoon’s, The Walt Disney Company, Panera Bread, Zappos and 7-Eleven. Brand New THIRD Edition. Learn more in this short video:

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    • Multi-Unit Leadership – The 7 Stages of Building High-Performing Partnerships and Teams book

      Multi-Unit Leadership: The 7 Stages of Building High-Perform
      Quick Overview

      Multi-Unit Leadership: The 7 Stages of Building High-Performing Partnerships and Teams is the best-selling book from that details the best practices of 21st Century multi-unit leadership, selection and development. This 304 page illustrated book details the 7 progressive growth stages of leadership that the most productive Area Managers and Regional Directors demonstrate. Whether you’re new to the role or a veteran Area Manager, this book will show you creative ways to prioritize your schedule, focus and motivate diverse teams, and achieve both better bench strength and bigger sales across your market area. Based on 2015 research with over 500 Multiunit Leaders and chockablock-full of over 300 best practices of high-performing Multiunit Managers, Area Directors and Franchisees across industry segments. This book is used by companies like Starbucks, McDonald’s, Chili’s, Target, Supercuts, JiffyLube, Chipotle, Burger King, Panera Bread, Applebee’s, Sam’s Club, Pizza Hut, Chipotle, Wal-Mart, Denny’s and more. Over 170,000 sold. The Wall Street Journal says: “Read it and reap!”

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    • The Renegade Server Book

      BRAND NEW UPDATED EDITION! The Renegade Server provides fres
      Quick Overview

      BRAND NEW EDITION UPDATED IN 2013! This 220 page best-seller by Tim Kirkland details creative ways that the full-service foodservice manager and iPod Generation waitstaff can sell more, serve better, and build repeat business with every customer. Used in over 20,000 full-service restaurants worldwide to build food and beverage sales and improve service. Over 300 ways to build sales and improve service.

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    • Best-Selling Book DUO: Fundamentals and Multiunit Leadership

      Our two best-selling books--Fundamentals and Multiunit Leade
      Quick Overview

      Our two best-selling books–Fundamentals and Multiunit Leadership–are available for a great special price. Save $10! Over 200,000 copies sold!


    • Getting Things Done: The Art of Stress-Free Productivity

      The best book on time management we've ever read! In today's
      Quick Overview

      The best book on time management we’ve ever read! In today’s world, yesterday’s methods just don’t work. In Getting Things Done, veteran coach and management consultant David Allen shares the breakthrough methods for stress-free performance that he has introduced to tens of thousands of people across the country. Allen’s premise is simple: our productivity is directly proportional to our ability to relax. Only when our minds are clear and our thoughts are organized can we achieve effective productivity and unleash our creative potential. In Getting Things Done Allen shows how to: Apply the “do it, delegate it, defer it, drop it” rule to get your in-box to empty Reassess goals and stay focused in changing situations Plan projects as well as get them unstuck Overcome feelings of confusion, anxiety, and being overwhelmed Feel fine about what you’re not doing From core principles to proven tricks, Getting Things Done can transform the way you work, showing you how to pick up the pace without wearing yourself down. 288 Pages, Paperback

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    • Unleashing Excellence: The Complete Guide to Ultimate Customer Service Book

      Our favorite book for teaching teams how to deliver better s
      Quick Overview

      Unleashing Excellence shares practical tools and a step-by-step process to creating a culture of true customer service excellence. Training and education of employees, personal accountability, recognition, measurement of quality service, and recruitment of service-oriented employees are all covered by looking at best practices and examples from world-class companies known for their superior customer service.

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    • Culture That Rocks by Jim Knight

      Management guru Peter Drucker said it best: "Culture eats st
      Quick Overview

      Management guru Peter Drucker said it best: “Culture eats strategy for breakfast.” What business doesn’t need to know the insights and best practices of building strong teams, energetically aligned to company goals. Well, here’s your operating manual. Entrepreneur Magazine calls it one of the “Top Books to Read in 2015.” This how-to business book details the critical categories necessary to build and maintain a strong culture in any business or organization. Insight includes how to hire talented people, creating a differentiated service approach, understanding today’s workforce, enhancing internal collateral, utilizing technology, increasing enterprise wide communication, engaging in authentic philanthropic initiatives and highlighting leadership in the Digital Age. Culture That Rocks blends business acumen and music orientation from the author’s 30+ years in Hospitality – including 21 years as head of Training for Hard Rock International.  Jim Knight  shares dozens of rock star brand examples and case studies, detailed call-to-action chapter wrap-ups and unique out-of-the-box analogies throughout. Get a copy for all your leaders and re-boot your culture from inside out.

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    • 1501 Ways to Reward & 1001 Energize Employees Combo Pak

      Get both of Bob Nelson's newly revised and updated bestselli
      Quick Overview

      Get both of Bob Nelson's bestselling books together and save $5. 1501 Ways to Reward Employees and 1001 Ways to Energize Employees. Millions of copies sold! Revised last year and a great price.

      $31.95 $27.00

    • JUMPSTART! How to Plan and Execute Effective Pre-Shift Meeting DVD

      JUMPSTART! How to Plan and Execute Effective Pre-Shift Meeti
      Quick Overview

      Jumpstart is our most popular DVD, currently used in over 30,000 restaurants worldwide. This 45 minute award-winner will show managers how to plan and execute energetic and focused pre-shift meetings that will boost revenue and energize your service every single shift.

      $119.00 $99.00