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- PKG8303919Our 2 best-selling DVDs at a great price. Save $30. Over 2 h
Our 2 best-selling DVDs at a great price. Over 2 hours of award-winning advice guaranteed to drive better service, sales and leadership EVERY Shift. Save $30. More than 40,000 copies sold worldwide.
- 9780996900805Brand new book exclusively for cooks, chefs, and their leade
Brand new book exclusively for cooks, chefs, and their leaders! This 168-page paperback by restaurant trainer Matt Nelson teaches cooks and chefs what it takes to get ahead in the restaurant business. Packed with tips, techniques, and real stories from the restaurant world, it’s the essential resource for teaching cooks why it takes more than culinary skills to be a great cook, how to be a better teammate to the FOH, the Rules of Raises, and how to be a no-doubter when the next promotion comes along. Perfect for cooks, chefs, managers, and restaurant trainers.
- 9780990338604Management guru Peter Drucker said it best: "Culture eats st
Management guru Peter Drucker said it best: “Culture eats strategy for breakfast.” What business doesn’t need to know the insights and best practices of building strong teams, energetically aligned to company goals. Well, here’s your operating manual. Entrepreneur Magazine calls it one of the “Top Books to Read in 2015.” This how-to business book details the critical categories necessary to build and maintain a strong culture in any business or organization. Insight includes how to hire talented people, creating a differentiated service approach, understanding today’s workforce, enhancing internal collateral, utilizing technology, increasing enterprise wide communication, engaging in authentic philanthropic initiatives and highlighting leadership in the Digital Age. Culture That Rocks blends business acumen and music orientation from the author’s 30+ years in Hospitality – including 21 years as head of Training for Hard Rock International. Jim Knight shares dozens of rock star brand examples and case studies, detailed call-to-action chapter wrap-ups and unique out-of-the-box analogies throughout. Get a copy for all your leaders and re-boot your culture from inside out.
- 9780996900829In this highly anticipated 2017 follow-up book to The Reneg$24.95
In this highly anticipated 2017 follow-up book to The Renegade Server, author Tim Kirkland examines how leaders can focus on creating stronger, more engaged teams and motivate them to improved performance daily. The COACH title serves as an acronym for the five critical competencies of any 21st Century Leader and will help you become a better team leader by bettering the team you lead.
Cultivation - The first responsibility of any Coach is to collect, develop and maintain high performing team members. Readers will discover new ways to improve how they recruit, motivate and retain top talent.
Observation - Often, leaders find themselves very ‘busy,’ but accomplishing little. It’s frequently a diagnostic mistake by not taking the time to fully understand the landscape in which we’re operating. Readers will learn to observe challenges from multiple perspectives and apply meaningful, lasting solutions.
Accountability - Great coaches know that you don’t win games by only watching the scoreboard. Readers will learn how to make team members personally responsible for the work, not just the results.
Connection - When team members are fully connected to the purpose of the work and the mission of the team, they produce better results. Discover how to connect your team to each other and to the greater goal.
Hand-Off - Often, when we fail at Customer Experience, it’s not because any one person failed at their role…but because the ball was dropped during the ‘hand-off’ between team members. Learn how to deliver seamless, customized Customer Experiences by existing as a Coach “in the gaps.”