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Unleashing Excellence Book
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service Book

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Quick Overview

Unleashing Excellence shares practical tools and a step-by-step process to creating a culture of true customer service excellence. Training and education of employees, personal accountability, recognition, measurement of quality service, and recruitment of service-oriented employees are all covered by looking at best practices and examples from world-class companies known for their superior customer service.

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SKU: 193202106X

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Product Description

Our favorite book for teaching teams how to deliver better service every day and in every way. Unleashing Excellence shares practical tools and a step-by-step process to creating a culture of true customer service excellence. It identifies nine “leadership actions” that will show your team how to serve better and build stronger teams. Highly recommended by our team at Sullivision trainers: “One of the best and most effective new books on service.” Employee training, development and education, personal accountability, recognition, measurement of quality service, and recruitment of service-oriented employees are all covered in this awesome resource written by two ex-Disney trainers (Dennis Snow and Teri Yanovitch). By detailing best practices and examples from world-class companies known for their superior customer service, the authors of Unleashing Excellence have produced a highly readable, easy-to-understand guide that will encourage readers to take a strong look at their customer service efforts and incrementally improve it in order to increase customer traffic and build a customer-oriented team. You don’t improve service “in general”, you improve service in specific, and this book is an awesome resource to show you how!

Additional Information

Weight 1.0000 kg

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