The Big Book of Customer Service Training GamesEmail to a Friend
Quick, fun activities for effectively training customer service team members. We recommend this 210-page illustrated book for all training professionals and managers.
Quick, fun activities for effectively training Customer Service team members, servers, salespeople and anyone else who deals with customers. This 210-page book offers 10 chapters detailing dozens of easy-to-use games that take just 15-30 minutes each and even include reproducible handouts and worksheets. You can use them to enliven current customer service training programs or add a training component to staff meetings or pre-shift meetings. This is a book you’ll use over and over. Our copy is dog-eared!
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