Sullivan’s Ten Laws of Training
- Always Begin with the Basics. Teach the Fundamentals first—then Inspire Your People to Rise Above Them
- Teach people how to think and not simply what to do. If you train only to a process, all thinking stops.
- Teach WHY before What & How. For instance instead of telling servers WHAT to sell, and HOW to sell it, first show them WHY we sell: detail how low the profit is on the dollar in the foodservice business.
- Know the 2 BIGGEST ENEMIES of Training: inside the classroom it’s preoccupation or distraction. Outside the classroom it’s HABIT.
- Peg new learning to what trainees already know. Whenever you teach a team member something now, always tie it into what they learned earlier. Demonstrate how your training builds on previous content, making that previous content more valuable.
- Teach in “chunks.” Don’t bombard or “fire-hose” continuous content at your teams, teach a little each day in pre-shift meetings.
- Train people first on the things that cause them the most pain or frustration at work.
- Amateurs practice until they get it right, pros practice until they can’t get it wrong.
- Leaders have biases toward new ways of learning. These must be overcome. The way you like to learn is the way you tend to teach. But everyone learns differently.
- Create a culture where learning is valued by teaching important things. Each one teach one: School is Never Out for the Pro
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