Best Practices in Shift Leadership
How to Plan It, Lead It, Make It Pay
What do the best GMs do Before, During, and After a profitable Shift to maximize sales, service and teamwork? When you look at the Architecture of a revenue-generating Shift, why do some managers outperform others doing the exact same work? As our industry grows more complex and competitive, there’s an ever-increasing need to show managers how to realistically lead, rather than merely “manage”, the complex skills of people, performance and profitability within the framework of the typical 8-10 hour Shift.
This program will teach Unit Managers (and Multi-Unit Managers) the why, what and how of revenue-generating shift leadership in an increasingly competitive marketplace. The program content is based on detailed new research with over 480 high-performing General Managers who shared their best practices relative to planning and executing the revenue-driven, service-energizing and team-building shift. The program will combine lecture, video, discussion and shift “case studies” to measurably improve performance of both your new and “veteran” managers. This presentation is guaranteed—in writing–to increase sales, reduce costs, and measurably improve service.
General Managers, Assistant Managers, Shift Leaders, Multi-Unit Managers, Executives, Owners, Franchisees at QSR, Casual, Family, Fine Dining, Contract Foodservice, or retail operations.
This presentation can be delivered in 90 Minute, 2 Hour, Half-Day, or Full-Day format.
Team will leave the session with the following skills (or reinforcement of these skills):
- Service, Selling, Cost Control: we’ll learn how to measurably improve service delivery, lower costs and increase incremental sales a minimum of 1% to 3%
- We’ll detail EXACTLY what the best managers do BEFORE, DURING and AFTER a busy shift
- Goal-Setting: how to peg period goals to shift execution and objectives
- The Rush: we’ll detail how to prevent fires and stay in control, rather than in the “weeds”
- Shift Architecture: Understand the characteristics and consequences of a bad shift versus an ideal shift and the role leadership plays in its execution
- Experience Shaping: How to teach your team to think and execute with the mindset of an owner and the focus of a guest.
- Best Practices: we’ll review the right and wrong ways to capture and share relevant shift information with other managers and owners
- Execution: ideas are easy, execution is hard. This program will detail a specific roadmap for the next 14, 30, and 90 days to implement and use the ideas we learn (and share) in this dynamic presentation.
To check availability or get more information, email firstname.lastname@example.org Thanks!