Blog

10 Basics of Effective Employee Incentives, Contests and Rewards

We are drowning in information and starving for knowledge relative to leadership. And no area is fuller of white-noise than employee incentives, contests, recognition and rewards. What's the best way to get exemplary behavior from…
/ by

Can You Brand Service Like You Brand Your Products?

A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well. –Jeff Bezos, Founder, Amazon.com What’s a tougher industry to successfully operate in,…
/ by

The 17 Best Things Ever Said About Service

In ten years of writing this blog, one of the most frequent request I receive is to forward a collection of my so-called “Sullivan-isms,” quotes about service. So here’s a collection of my personal list…
/ by

How to Get Rich in Foodservice (In One Easy Blog)

I was being interviewed on a radio station recently about my new bookFundamentals: 9 Ways to Be Brilliant at the Basics of Foodservice. The host of the program asked me to list three secrets to getting…
/ by

Ever Run Out Of Month At the End of Your Money? 9 Smart Ways to Control Costs & Make Money

Profitability is a two-sided coin. On one side is sales-making and the other is cost-control. That means if we're not outselling we're being outsold, and also that we need to find ways to cut costs…
/ by

Why the Best Businesses Provide No “Customer Service”

“Everybody wants to build, but nobody wants to do maintenance.” –Kurt Vonnegut I will begin today’s sermon by presuming that unless your net worth has more zeros in it than a Star Trek Convention, profitability…
/ by

EXPLORE TOPICS