Menu merchandising between server and customer is a complex skill and an art that is commonly misunderstood, hastily taught, and challenging to learn. Selling is a complex, not a simple, process. It’s tougher than a one dollar steak. There are
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By Jim Sullivan, CEO, Copyright 2015 Sullivision.com I like what I do. Every year I deliver dozens of service and leadership seminars for successful companies around the world. We also re-design manager and server training programs for Gen Next team
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by Jim Sullivan Copyright Sullivision.com What can you accomplish in the next four weeks? Not much if you don’t set specific goals, formulate a specific plan, a share both that plan and those goals with everyone on the team. Every
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by Jim Sullivan Copyright Sullivision.com The hospitality business is one of the few industries I know where there are more ways to lose money than make money. There’s an old joke that’s sad, but true, about the industry: How do
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By Jim Sullivan Copyright Sullivision.com I believe in people and think they are more effective when given principles rather than procedures, strategies rather than tactics, whys rather than wants. –Harvey Golub Dear Team Member: I’ve been thinking. In the last decade
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By Jim Sullivan, CEO Sullivision.com Copyright 2015 When plotting their service strategy and delivery, too many operators, managers and trainers focus on what they should “do” for their customer. I think it’s more important to first focus on what not
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You can have the best product in the world, but if you can’t sell it, you’ve still got it. Nothing happens in business unless and until somebody sells something. A happy customer buys more. Practice is just as valuable as
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When someone makes reservations, call back after their meal and make certain the occasion was great. If it wasn’t, do two things to make it right. If you see a guest without a smile, give them one of yours. Create
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This exercise can help supervisors, managers and leaders clearly identify their high-performers, low performers, training priorities and the “deadwood” on their team… Ask your supervisors/managers to picture their entire team, from the highest paid to the lowest paid, from the
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