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Home » Posts tagged “customers”

Tag: customers

Jim Sullivan
Jan 24, 2020
8679
0
Blog,Most Popular

It’s all about RETENTION: How to Re-Recruit Team Members Every Shift

Having a bad reputation as a place to work is like a hangover. It takes a while to get rid of and makes everything else suffer. –Jim Buelt I have written often about the importance of making hiring THE most

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Jim Sullivan
Dec 28, 2015
12128
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Blog,Most Popular

Fundamentals: 9 Leadership Strategies for the Next Decade

You can’t build a pyramid from the top down. A house without a foundation will not stand. And any business without fundamentals firmly entrenched and dutifully executed can wither and shrink as small as the period that ends this sentence.

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Jim Sullivan
Nov 18, 2015
11241
0
Blog

An A to Z Comprehensive Annual Leadership Action Plan

by Jim Sullivan What’s your plan for improvement in the next twelve months? I’ve got an alphabet-full of ideas for you… A: Action is great, unless it’s the wrong action. So start here with some advice from Guy Kawasaki: “Always

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Jim Sullivan
Apr 21, 2015
11504
0
Blog

Fundamentals: 9 Ways to Be Brilliant at the New Basics

There are nine essential building blocks of successful foodservice companies in the second decade of the 21st Century: Focus. When companies start strong and stay strong, it’s because they focused on the right things. (Being focused on the wrong things

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Jim Sullivan
Jan 01, 2015
7300
0
Blog,Most Popular

Can You Brand Service Like You Brand Your Products?

A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well. –Jeff Bezos, Founder, Amazon.com What’s a tougher industry to successfully operate in, foodservice or retail? Which industry

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Jim Sullivan
Jun 16, 2014
5437
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60 SECOND LEADERSHIP TIP,Fundamentals,Most Popular

Marketing 101: Pick the Low Hanging Fruit

There’s an old saying that says “Most business owners would rather buy a new motor than fix the hole in the boat.” And this certainly rings true when it comes to foodservice operators and neighborhood or local store marketing. We

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Jim Sullivan
Jun 12, 2014
6271
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Fundamentals,Most Popular

30 Ways in 30 Days to Make the Next Month Rock

by Jim Sullivan Copyright Sullivision.com What can you accomplish in the next four weeks? Not much if you don’t set specific goals, formulate a specific plan, a share both that plan and those goals with everyone on the team. Every

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Jim Sullivan
Jun 11, 2014
6925
0
Fundamentals

12 Ways to Build Sales Without “Suggestive Selling”

by Jim Sullivan, CEO. Copyright 2015 Sullivision.com There’s much more to sales-building than merely training servers to “suggestively sell.” Spotless operations, quality food and great service are but three examples that immediately come to mind. Yet many operators overlook both

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Jim Sullivan
Jun 11, 2014
4723
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Fundamentals,Most Popular

The 12 Fatal Flaws of Customer Service

By Jim Sullivan, CEO Sullivision.com Copyright 2015 When plotting their service strategy and delivery, too many operators, managers and trainers focus on what they should “do” for their customer. I think it’s more important to first focus on what not

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