by Jim Sullivan In an industry whose average pre-tax profit is less than five cents, we’d all be wise to recall the insightful words of Sony founder Akito Morita who once remarked that “While making more money is important, it
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By Jim Sullivan This past year I’ve conducted over six dozen training seminars for 75 of the top 100 restaurant chains General Managers and Directors of Operations. Over and over again I’m asked what I consider to be the number
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by Jim Sullivan Ten years ago on a Tuesday afternoon I went to a well-known Denver-area sports bar. I remember the time and date so exactly because that’s the day a server recommended, and I tried, a “Garbage” Burger for
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The term “tipping point” comes from the medical field of epidemiology (the study of causes and transmission of disease). It refers to the moment in time when an infectious disease reaches a point beyond any local ability to control it
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