by Jim Sullivan “In the past, stability and change were two contrasting states: When you achieved stability, you did so despite change. Today change has become an integral part of stability. Today you can achieve stability only by embracing change
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by Jim Sullivan I recently had lunch with Tim Kirkland, the best-selling author of The Renegade Server. If you haven’t read the book—a 21st Century treatise on how to motivate, inspire and direct iPod Generation waitstaff to serve better and
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Aoccdrnig to rscheearch at Cmabrigde Uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is that the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl
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Here’s a thoughtful story that you can share with your team to emphasize and demonstrate the importance of staying focused on what’s most important: A business school professor set a one-gallon, wide-mouthed Mason jar on his desk in front of
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By Jim Sullivan One good definition of insanity is to keep doing the same things over and over and expect different results. For the last 27 years I have been in the business of operating successful restaurants and training and
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By Jim Sullivan This past year I’ve conducted over six dozen training seminars for 75 of the top 100 restaurant chains General Managers and Directors of Operations. Over and over again I’m asked what I consider to be the number
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