It is an immutable law in business that words are words, explanations are explanations, and promises are promises but only performance is reality. –Harold Geneen So you’ve trained all your managers on the Key Performance Initiatives: Same Store Sales, Customer
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The essence of Local Store Marketing is to access and leverage the “pockets of population” that work, worship, learn or reside within a one to three to five mile radius around your bar or restaurant. Re-discover this Low Hanging Fruit
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When someone makes reservations, call back after their meal and make certain the occasion was great. If it wasn’t, do two things to make it right. If you see a guest without a smile, give them one of yours. Create
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by Jim Sullivan Better service makes for happier customers: happier customers buy more. And while your food and beverage quality is paramount, the fact remains that good service can save a bad meal, but a good meal cannot save bad
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by Jim Sullivan Gosh, it’s been awhile since we spoke, Customer. How the heck have you been? First of all, I’m really sorry I lost track of you there for awhile. I guess I was so busy figuring out how
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by Jim Sullivan “In the past, stability and change were two contrasting states: When you achieved stability, you did so despite change. Today change has become an integral part of stability. Today you can achieve stability only by embracing change
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by Jim Sullivan I recently had lunch with Tim Kirkland, the best-selling author of The Renegade Server. If you haven’t read the book—a 21st Century treatise on how to motivate, inspire and direct iPod Generation waitstaff to serve better and
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This exercise can help supervisors, managers and leaders clearly identify their high-performers, low performers, training priorities and the “deadwood” on their team… Ask your supervisors/managers to picture their entire team, from the highest paid to the lowest paid, from the
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Aoccdrnig to rscheearch at Cmabrigde Uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is that the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl
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