by Jim Sullivan Copyright Sullivision.com What can you accomplish in the next four weeks? Not much if you don’t set specific goals, formulate a specific plan, a share both that plan and those goals with everyone on the team. Every
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by Jim Sullivan Copyright Sullivision.com The hospitality business is one of the few industries I know where there are more ways to lose money than make money. There’s an old joke that’s sad, but true, about the industry: How do
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It is an immutable law in business that words are words, explanations are explanations, and promises are promises but only performance is reality. –Harold Geneen So you’ve trained all your managers on the Key Performance Initiatives: Same Store Sales, Customer
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The essence of Local Store Marketing is to access and leverage the “pockets of population” that work, worship, learn or reside within a one to three to five mile radius around your bar or restaurant. Re-discover this Low Hanging Fruit
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When someone makes reservations, call back after their meal and make certain the occasion was great. If it wasn’t, do two things to make it right. If you see a guest without a smile, give them one of yours. Create
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by Jim Sullivan “In the past, stability and change were two contrasting states: When you achieved stability, you did so despite change. Today change has become an integral part of stability. Today you can achieve stability only by embracing change
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Aoccdrnig to rscheearch at Cmabrigde Uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is that the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl
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Here’s a thoughtful story that you can share with your team to emphasize and demonstrate the importance of staying focused on what’s most important: A business school professor set a one-gallon, wide-mouthed Mason jar on his desk in front of
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by Jim Sullivan In an industry whose average pre-tax profit is less than five cents, we’d all be wise to recall the insightful words of Sony founder Akito Morita who once remarked that “While making more money is important, it
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