We are drowning in information and starving for knowledge relative to leadership. And no area is fuller of white-noise than employee incentives, contests, recognition and rewards. What’s the best way to get exemplary behavior from your team? Even the best
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A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well. –Jeff Bezos, Founder, Amazon.com What’s a tougher industry to successfully operate in, foodservice or retail? Which industry
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Imagine a soccer game, basketball game, football game, volleyball game, or hockey game where there was no pre-game communication from the coach, no game plan, no shared roles or goals. Well The Shift is a foodservice or retail manager’s daily
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By Jim Sullivan, CEO, Copyright 2015 Sullivision.com I like what I do. Every year I deliver dozens of service and leadership seminars for successful companies around the world. We also re-design manager and server training programs for Gen Next team
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By Jim Sullivan, CEO, Copyright Sullivision.com “I was going to read The Power of Positive Thinking, but then I thought, ‘what the hell good will that do me’?” –Ronnie Shakes Everyone talks about how to find and keep outstanding employees.
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by Jim Sullivan Copyright Sullivision.com What can you accomplish in the next four weeks? Not much if you don’t set specific goals, formulate a specific plan, a share both that plan and those goals with everyone on the team. Every
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by Jim Sullivan, CEO. Copyright 2015 Sullivision.com There’s much more to sales-building than merely training servers to “suggestively sell.” Spotless operations, quality food and great service are but three examples that immediately come to mind. Yet many operators overlook both
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When someone makes reservations, call back after their meal and make certain the occasion was great. If it wasn’t, do two things to make it right. If you see a guest without a smile, give them one of yours. Create
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