Fundamentals
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5 Fresh Leadership Strategies for 2025
First it was a global pandemic back in 2020. Close on its heels came a staffing shortage and...
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7 Drivers of Better Customer Service
"Hospitality starts with the genuine enjoyment of doing something well for the purpose of bringing pleasure to other people. Whether that’s an attitude,...
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Pre-Shift Meetings are the Key to More Profits
A P&L is a history document. It measures the past. You make or lose money in real time during The Shift. Think of The Shift as a car and the Pre-Shift...
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The 12 Elements of a Perfect Shift
A P&L is a history document. It measures the past, which you can’t do anything about. Where you make or lose money, where a manager attains or fails to...
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Pre-Shift Meetings
Imagine a soccer game, basketball game, football game, volleyball game, or hockey game where there was no pre-game communication from the coach, no game pl...
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7 More Good Ways to Build Same Store Sales
Cleanliness. Fact: you sell more in a clean restaurant. Friendliness. Happy teams sell more and make customers happy. Happy customer...
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5 Good Ways to Build Same Store Sales
We work in a chaotic industry whose success—or failure—is determined by pennies earned or pennies lost on a store by store, period by period, and shift by ...
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Marketing 101: Pick the Low Hanging Fruit
There’s an old saying that says “Most business owners would rather buy a new motor than fix the hole in the boat.” And this certainly rings true when it co...
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The 3 Types of Food and Beverage Selling
Menu merchandising between server and customer is a complex skill and an art that is commonly misunderstood, hastily taught, and challenging to learn. Sell...
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The 12 Biggest Myths of “Customer Service” (and What to Do About Them)
By Jim Sullivan, CEO, Copyright 2015 Sullivision.com I like what I do. Every year I deliver dozens of service and leadership seminars f...
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The 5 Best Ways to Lose Good Employees
By Jim Sullivan, CEO, Copyright Sullivision.com “I was going to read The Power of Positive Thinking, but then I thought, ‘what the h...
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30 Ways in 30 Days to Make the Next Month Rock
by Jim Sullivan Copyright Sullivision.com What can you accomplish in the next four weeks? Not much if you don’t set specific goals, for...
