By Jim Sullivan, CEO, Copyright 2015 Sullivision.com I like what I do. Every year I deliver dozens of service and leadership seminars for successful companies around the world. We also re-design manager and server training programs for Gen Next team
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By Jim Sullivan, CEO, Copyright Sullivision.com “I was going to read The Power of Positive Thinking, but then I thought, ‘what the hell good will that do me’?” –Ronnie Shakes Everyone talks about how to find and keep outstanding employees.
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by Jim Sullivan Copyright Sullivision.com What can you accomplish in the next four weeks? Not much if you don’t set specific goals, formulate a specific plan, a share both that plan and those goals with everyone on the team. Every
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by Jim Sullivan Copyright Sullivision.com The hospitality business is one of the few industries I know where there are more ways to lose money than make money. There’s an old joke that’s sad, but true, about the industry: How do
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by Jim Sullivan, CEO. Copyright 2015 Sullivision.com There’s much more to sales-building than merely training servers to “suggestively sell.” Spotless operations, quality food and great service are but three examples that immediately come to mind. Yet many operators overlook both
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Most organized sports played at the varsity and professional level, have a head coach who oversees several assistant coaches who focus on specific player roles and responsibilities. Each coach is responsible for executing a focused part of the game plan.
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By Jim Sullivan Copyright Sullivision.com I believe in people and think they are more effective when given principles rather than procedures, strategies rather than tactics, whys rather than wants. –Harvey Golub Dear Team Member: I’ve been thinking. In the last decade
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Believe it or not, summertime is just around the corner. And for most NorthAmerican foodservice operators, that means it’s Prime Time, rock n’ roll, busy season, and pedal-to-the-metal operations. Warmer weather traditionally brings out the diner in America’s consumer and
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By Jim Sullivan, CEO Sullivision.com Copyright 2015 When plotting their service strategy and delivery, too many operators, managers and trainers focus on what they should “do” for their customer. I think it’s more important to first focus on what not
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