You can have the best product in the world, but if you can’t sell it, you’ve still got it. Nothing happens in business unless and until somebody sells something. A happy customer buys more. Practice is just as valuable as
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Despite the 10,000 books and videos to the contrary, the fact is, you can’t “manage” time, you can only manage activities or tasks. Most performance problems in management teams are rooted in poor planning and lack of prioritizing, not “leadership.”
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It is an immutable law in business that words are words, explanations are explanations, and promises are promises but only performance is reality. –Harold Geneen So you’ve trained all your managers on the Key Performance Initiatives: Same Store Sales, Customer
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The essence of Local Store Marketing is to access and leverage the “pockets of population” that work, worship, learn or reside within a one to three to five mile radius around your bar or restaurant. Re-discover this Low Hanging Fruit
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Always Begin with the Basics. Teach the Fundamentals first—then Inspire Your People to Rise Above Them Teach people how to think and not simply what to do. If you train only to a process, all thinking stops. Teach WHY before
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When someone makes reservations, call back after their meal and make certain the occasion was great. If it wasn’t, do two things to make it right. If you see a guest without a smile, give them one of yours. Create
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by Jim Sullivan Better service makes for happier customers: happier customers buy more. And while your food and beverage quality is paramount, the fact remains that good service can save a bad meal, but a good meal cannot save bad
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by Jim Sullivan Gosh, it’s been awhile since we spoke, Customer. How the heck have you been? First of all, I’m really sorry I lost track of you there for awhile. I guess I was so busy figuring out how
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by Jim Sullivan “In the past, stability and change were two contrasting states: When you achieved stability, you did so despite change. Today change has become an integral part of stability. Today you can achieve stability only by embracing change
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