by Jim Sullivan I recently had lunch with Tim Kirkland, the best-selling author of The Renegade Server. If you haven’t read the book—a 21st Century treatise on how to motivate, inspire and direct iPod Generation waitstaff to serve better and
+This exercise can help supervisors, managers and leaders clearly identify their high-performers, low performers, training priorities and the “deadwood” on their team… Ask your supervisors/managers to picture their entire team, from the highest paid to the lowest paid, from the
+Aoccdrnig to rscheearch at Cmabrigde Uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is that the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl
+Here’s a thoughtful story that you can share with your team to emphasize and demonstrate the importance of staying focused on what’s most important: A business school professor set a one-gallon, wide-mouthed Mason jar on his desk in front of
+A Duck walks into a convenience store and asks the guy behind the counter if he has any grapes. The surprised clerk says no. Fifteen minutes later the duck waddles back in and asks the guy if he has any
+By Jim Sullivan One good definition of insanity is to keep doing the same things over and over and expect different results. For the last 27 years I have been in the business of operating successful restaurants and training and
+by Jim Sullivan In an industry whose average pre-tax profit is less than five cents, we’d all be wise to recall the insightful words of Sony founder Akito Morita who once remarked that “While making more money is important, it
+By Jim Sullivan This past year I’ve conducted over six dozen training seminars for 75 of the top 100 restaurant chains General Managers and Directors of Operations. Over and over again I’m asked what I consider to be the number
+The term “tipping point” comes from the medical field of epidemiology (the study of causes and transmission of disease). It refers to the moment in time when an infectious disease reaches a point beyond any local ability to control it
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