Sullivan’s Ten Laws of Training

1. Always Begin with the Basics. Teach the Fundamentals first—then Inspire Your People to Rise Above Them
2. Teach people how to think and not simply what to do. If you train only to a process, all thinking stops.
3. Teach WHY before What & How. For instance instead of telling servers WHAT to sell, and HOW to sell it, first show them WHY we sell: detail how low the profit is on the dollar in the foodservice business.
4. Know the 2 BIGGEST ENEMIES of Training: inside the classroom it’s preoccupation or distraction. Outside the classroom it’s HABIT.
5. Peg new learning to what trainees already know. Whenever you teach a team member something now, always tie it into what they learned earlier. Demonstrate how your training builds on previous content, making that previous content more valuable.
6. Teach in “chunks.” Don’t bombard or “fire-hose” continuous content at your teams, teach a little each day in pre-shift meetings.
7. Train people first on the things that cause them the most pain or frustration at work.
8. Amateurs practice until they get it right, pros practice until they can’t get it wrong.
9. Leaders have biases toward new ways of learning. These must be overcome. The way you like to learn is the way you tend to teach. But everyone learns differently.
10. Create a culture where learning is valued by teaching important things. Each one teach one: School is Never Out for the Pro

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