We are drowning in information and starving for knowledge relative to leadership. And no area is fuller of white-noise than employee incentives, contests, recognition and rewards. What’s the best way to get exemplary behavior from your team? Even the best
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A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well. –Jeff Bezos, Founder, Amazon.com What’s a tougher industry to successfully operate in, foodservice or retail? Which industry
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A P&L is a history document. It measures the past, which you can’t do anything about. Where you make or lose money, where a manager attains or fails to attain a bonus, is during the shift. That’s where real-time profitability
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Imagine a soccer game, basketball game, football game, volleyball game, or hockey game where there was no pre-game communication from the coach, no game plan, no shared roles or goals. Well The Shift is a foodservice or retail manager’s daily
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Cleanliness. Fact: you sell more in a clean restaurant. Friendliness. Happy teams sell more and make customers happy. Happy customers buy more. Training builds confidence. Confidence builds sales. Teach servers product knowledge daily via pre-shift meetings to help them feel
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We work in a chaotic industry whose success—or failure—is determined by pennies earned or pennies lost on a store by store, period by period, and shift by shift basis. So here are some quick and effective tips, tricks, and techniques
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Menu merchandising between server and customer is a complex skill and an art that is commonly misunderstood, hastily taught, and challenging to learn. Selling is a complex, not a simple, process. It’s tougher than a one dollar steak. There are
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By Jim Sullivan, CEO, Copyright 2015 Sullivision.com I like what I do. Every year I deliver dozens of service and leadership seminars for successful companies around the world. We also re-design manager and server training programs for Gen Next team
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By Jim Sullivan, CEO, Copyright Sullivision.com “I was going to read The Power of Positive Thinking, but then I thought, ‘what the hell good will that do me’?” –Ronnie Shakes Everyone talks about how to find and keep outstanding employees.
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