A Duck walks into a convenience store and asks the guy behind the counter if he has any grapes. The surprised clerk says no. Fifteen minutes later the duck waddles back in and asks the guy if he has any
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By Jim Sullivan One good definition of insanity is to keep doing the same things over and over and expect different results. For the last 27 years I have been in the business of operating successful restaurants and training and
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By Jim Sullivan This past year I’ve conducted over six dozen training seminars for 75 of the top 100 restaurant chains General Managers and Directors of Operations. Over and over again I’m asked what I consider to be the number
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by Jim Sullivan Ten years ago on a Tuesday afternoon I went to a well-known Denver-area sports bar. I remember the time and date so exactly because that’s the day a server recommended, and I tried, a “Garbage” Burger for
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1. Mindset: “We’re a Catering business that is also a restaurant” 2. Make Platters/Box Lunches/Catering a line item to discuss at every manager meeting 3. Require 30 catering-related calls or contacts per week by managers and archive 4. Know your
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The term “tipping point” comes from the medical field of epidemiology (the study of causes and transmission of disease). It refers to the moment in time when an infectious disease reaches a point beyond any local ability to control it
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