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Learning beats knowing. Knowledge is not the same as learning. Instruction imparts knowledge. But learning occurs only when knowledge is applied. The best measure of whether learning has occurred is action and results back on the job. Effective training is
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Blog,Most Popular
We are drowning in information and starving for knowledge relative to leadership. And no area is fuller of white-noise than employee incentives, contests, recognition and rewards. What’s the best way to get exemplary behavior from your team? Even the best
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Blog,Most Popular
A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well. –Jeff Bezos, Founder, Amazon.com What’s a tougher industry to successfully operate in, foodservice or retail? Which industry
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60 SECOND LEADERSHIP TIP,Fundamentals
A P&L is a history document. It measures the past, which you can’t do anything about. Where you make or lose money, where a manager attains or fails to attain a bonus, is during the shift. That’s where real-time profitability
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Fundamentals,Most Popular
Imagine a soccer game, basketball game, football game, volleyball game, or hockey game where there was no pre-game communication from the coach, no game plan, no shared roles or goals. Well The Shift is a foodservice or retail manager’s daily
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Fundamentals,Most Popular
Cleanliness. Fact: you sell more in a clean restaurant. Friendliness. Happy teams sell more and make customers happy. Happy customers buy more. Training builds confidence. Confidence builds sales. Teach servers product knowledge daily via pre-shift meetings to help them feel
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Fundamentals,Most Popular
We work in a chaotic industry whose success—or failure—is determined by pennies earned or pennies lost on a store by store, period by period, and shift by shift basis. So here are some quick and effective tips, tricks, and techniques
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60 SECOND LEADERSHIP TIP,Fundamentals,Most Popular
There’s an old saying that says “Most business owners would rather buy a new motor than fix the hole in the boat.” And this certainly rings true when it comes to foodservice operators and neighborhood or local store marketing. We
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