The 12 Elements of a Perfect Shift

A P&L is a history document. It measures the past, which you can’t do anything about. Where you make or lose money, where a manager attains or fails to attain a bonus, is during the shift. That’s where real-time profitability and leadership occurs. What are the elements of a revenue-generating shift? Here are eleven things to consider…

1. Supplies and stations stocked, locked and loaded
2. Assess/share anticipated business with your team
3. Strong schedule: know your rookie-to-vet ratio for each shift and that will affect supervision needs
4. Line Check/ Food Safety up to the highest standards
5. High performance, not high anxiety tone set by manager
6. Tie each shift’s goals to bigger, quarterly goals
7. Pre-Shift Meeting is energetic and effective (see article on Pre-Shift Meetings)
8. Energy is flowing from manager and through the staff (Be a Blowtorch)
9. The entire team is coached into position, through the position and out of the position.
10. We generate revenue (and minimized loss)
11. We did it better than we did it on the last shift
12. And most importantly: Every Customer Leaves Happy

Run every shift, don’t let the shift run you.

To learn more, check out our best-selling DVD called The Shift: How To Plan It, Lead It and Make it Pay at Sullivision.com