by Jim Sullivan Copyright Sullivision.com What can you accomplish in the next four weeks? Not much if you don’t set specific goals, formulate a specific plan, a share both that plan and those goals with everyone on the team. Every
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by Jim Sullivan Copyright Sullivision.com The hospitality business is one of the few industries I know where there are more ways to lose money than make money. There’s an old joke that’s sad, but true, about the industry: How do
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by Jim Sullivan, CEO. Copyright 2015 Sullivision.com There’s much more to sales-building than merely training servers to “suggestively sell.” Spotless operations, quality food and great service are but three examples that immediately come to mind. Yet many operators overlook both
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Most organized sports played at the varsity and professional level, have a head coach who oversees several assistant coaches who focus on specific player roles and responsibilities. Each coach is responsible for executing a focused part of the game plan.
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Believe it or not, summertime is just around the corner. And for most NorthAmerican foodservice operators, that means it’s Prime Time, rock n’ roll, busy season, and pedal-to-the-metal operations. Warmer weather traditionally brings out the diner in America’s consumer and
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The customer is why. What if someone knocked on your door tomorrow morning and said “I want to pay for your mortgage, car payment, kid’s tuition, weekly groceries and next ten vacations!” That’s your customer. Make happy those who are
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You can have the best product in the world, but if you can’t sell it, you’ve still got it. Nothing happens in business unless and until somebody sells something. A happy customer buys more. Practice is just as valuable as
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Despite the 10,000 books and videos to the contrary, the fact is, you can’t “manage” time, you can only manage activities or tasks. Most performance problems in management teams are rooted in poor planning and lack of prioritizing, not “leadership.”
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Always Begin with the Basics. Teach the Fundamentals first—then Inspire Your People to Rise Above Them Teach people how to think and not simply what to do. If you train only to a process, all thinking stops. Teach WHY before
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