Menu merchandising between server and customer is a complex skill and an art that is commonly misunderstood, hastily taught, and challenging to learn. Selling is a complex, not a simple, process. It’s tougher than a one dollar steak. There are
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By Jim Sullivan, CEO, Copyright 2015 Sullivision.com I like what I do. Every year I deliver dozens of service and leadership seminars for successful companies around the world. We also re-design manager and server training programs for Gen Next team
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by Jim Sullivan Copyright Sullivision.com What can you accomplish in the next four weeks? Not much if you don’t set specific goals, formulate a specific plan, a share both that plan and those goals with everyone on the team. Every
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Most organized sports played at the varsity and professional level, have a head coach who oversees several assistant coaches who focus on specific player roles and responsibilities. Each coach is responsible for executing a focused part of the game plan.
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They are hidden to the customer and invisible to most of their hourly staff. Yet they keenly shape and orchestrate the experience of both. Without them, VPs and CEOs would stagger and fall, but stockholders rarely know them by name.
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Believe it or not, summertime is just around the corner. And for most NorthAmerican foodservice operators, that means it’s Prime Time, rock n’ roll, busy season, and pedal-to-the-metal operations. Warmer weather traditionally brings out the diner in America’s consumer and
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By Jim Sullivan, CEO Sullivision.com Copyright 2015 When plotting their service strategy and delivery, too many operators, managers and trainers focus on what they should “do” for their customer. I think it’s more important to first focus on what not
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The customer is why. What if someone knocked on your door tomorrow morning and said “I want to pay for your mortgage, car payment, kid’s tuition, weekly groceries and next ten vacations!” That’s your customer. Make happy those who are
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Despite the 10,000 books and videos to the contrary, the fact is, you can’t “manage” time, you can only manage activities or tasks. Most performance problems in management teams are rooted in poor planning and lack of prioritizing, not “leadership.”
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