by Jim Sullivan Copyright Sullivision.com What can you accomplish in the next four weeks? Not much if you don’t set specific goals, formulate a specific plan, a share both that plan and those goals with everyone on the team. Every
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by Jim Sullivan, CEO. Copyright 2015 Sullivision.com There’s much more to sales-building than merely training servers to “suggestively sell.” Spotless operations, quality food and great service are but three examples that immediately come to mind. Yet many operators overlook both
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Most organized sports played at the varsity and professional level, have a head coach who oversees several assistant coaches who focus on specific player roles and responsibilities. Each coach is responsible for executing a focused part of the game plan.
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They are hidden to the customer and invisible to most of their hourly staff. Yet they keenly shape and orchestrate the experience of both. Without them, VPs and CEOs would stagger and fall, but stockholders rarely know them by name.
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Believe it or not, summertime is just around the corner. And for most NorthAmerican foodservice operators, that means it’s Prime Time, rock n’ roll, busy season, and pedal-to-the-metal operations. Warmer weather traditionally brings out the diner in America’s consumer and
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Always Begin with the Basics. Teach the Fundamentals first—then Inspire Your People to Rise Above Them Teach people how to think and not simply what to do. If you train only to a process, all thinking stops. Teach WHY before
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by Jim Sullivan I recently had lunch with Tim Kirkland, the best-selling author of The Renegade Server. If you haven’t read the book—a 21st Century treatise on how to motivate, inspire and direct iPod Generation waitstaff to serve better and
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This exercise can help supervisors, managers and leaders clearly identify their high-performers, low performers, training priorities and the “deadwood” on their team… Ask your supervisors/managers to picture their entire team, from the highest paid to the lowest paid, from the
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Aoccdrnig to rscheearch at Cmabrigde Uinervtisy, it deosn’t mttaer in waht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is that the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl
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